Shipping & Delivery
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Orders are processed & dispatched same business day.
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A confirmation email with a tracking number will be sent to you once your order has been dispatched.
You can keep track of your parcel activity by using this link:
For orders within Australia:
Australia Post: https://auspost.com.au/mypost/track/search
For international orders:
DHL eCommerce: https://ecommerceportal.dhl.com/track/pages/customer/trackItNowPublic.xhtml
DHL Express: https://www.dhl.com/au-en/home/tracking.html
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Yes, we offer FREE Standard Shipping for orders over $75 and FREE Express Shipping for orders over $149.
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Australia Post
STANDARD POST (2-3 business days)
$6.99 for orders under $75
FREE for orders over $75! ✨
EXPRESS POST (1-2 business days)
$9.99 for orders under $149
FREE for orders over $149! 🚀
Pro tip: Shop $149+ for FREE express delivery! ✨
Note: Check delivery times in your area here:
https://auspost.com.au/receiving
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Yes, we ship worldwide with DHL Express & DHL eCommerce.
Pro tip: Get the fastest delivery with our DHL Express options! Shipping only takes 1-3 Days ✨
NEW ZEALAND 🇳🇿
Under $99 NZD:- Standard (3-5 days): $7.99 NZD
- DHL Express (next day delivery): $19.99 NZD
FREE Shipping:
- Standard: Orders over $99 NZD
- DHL Express: $9.99 NZD for orders $149-$219
- DHL Express: FREE for orders over $219 NZD
UNITED KINGDOM 🇬🇧
Under £99:- Standard (3-5 days): £7.99
- DHL Express (1-3 days): £19.99
FREE Shipping:
- Standard (3-5 days): Orders over £99
- DHL Express (1-3 days): £9.99 for orders £149-£219
- DHL Express (1-3 days): FREE for orders over £219
UNITED STATES 🇺🇸
Under $99:- Standard (3-5 days): $7.99
- DHL Express (1-3 days): $19.99
FREE Shipping:
- Standard (3-5 days): Orders over $99
- DHL Express (1-3 days): $9.99 for orders $149-$219
- DHL Express (1-3 days): FREE for orders over $249
CANADA 🇨🇦
Under $99:- Standard (3-5 days): $7.99
- DHL Express (1-3 days): $19.99
FREE Shipping:
- Standard (3-5 days): Orders over $99
- DHL Express (1-3 days): $9.99 for orders $149-$219
- DHL Express (1-3 days): FREE for orders over $219
REST OF WORLD 🌏
Standard (3-5 days): $9.99
FREE standard shipping over $99
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To make changes to your order, please get in touch with us as soon as possible. We can only update or cancel your order if it hasn't been processed or packaged. Simply email us with your order number & full name and the changes you'd like to make.
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There may be duties or taxes incurred by your order that you are responsible for. We does not include these fees in our final prices. Duties and taxes are determined by final destination. Please contact your local custom office for details on how duties and taxes are calculated and paid.
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DELIVERY DETAILS
🇦🇺 Australian Orders:
We deliver to all addresses including PO Boxes
🌏 International Orders (DHL):
Home/business address required
Cannot deliver to PO Boxes or military addresses
Let's get your glove to you safely! ✨
Product
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STEP 1: PREP 🛁
- Soak in warm water (5-10 mins)
- Skip soaps & lotions
- Let your skin soften
STEP 2: GLOVE TIME 🧤
- Quick dip in water
- Gentle squeeze
- Keep slightly damp
STEP 3: THE MAGIC ✨
- Step out of water
- Use firm, long strokes
- Go up and down
- Apply gentle pressure
PRO TIPS:
- Redness = Normal (hello, circulation!)
- Results vary by skin type
- Visible dead skin rolls not guaranteed
- Skin will still be exfoliated regardless if visible skin rolls come off!
AFTER CARE:
- Rinse skin & glove
- Hang to dry
- Moisturise with our Silky Hour body oil & body moisturiser
CAUTION:
❌ Avoid sensitive areas
❌ Skip broken skin
❌ Don't use on active acne
❌ Skip inflamed areasReady for your silky skin ever? Let's glow! 🌟
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Everyone’s skin is different, so visible peeling isn’t a sure thing. Don’t stress though, even if you don’t see it, the glove is still doing its job exfoliating your skin. Some people get loads of peeling, others not as much, and the colour of the rolls can vary too—it’s all part of the magic!
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We recommend replacing your glove every 8-12 weeks to keep things fresh and hygienic. To make it last as long as possible, just give it a quick hand wash with some anti-bacterial soap after each use.
If you’re sharing your glove with a partner (we get it, they’ll love it too!), you might want to replace it a bit sooner. Sharing is caring, but fresh is best!
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Silky Hour Gloves are in a league of their own! Unlike cheap, harsh viscose gloves you’ll find elsewhere, our gloves are made from 100% premium real silk—a luxurious, natural material that’s incredibly gentle on even sensitive skin but tough on dead skin and dirt.
Here’s why our gloves stand out:
- Unmatched Quality: Handcrafted with premium real silk, they deliver a gentle yet powerful exfoliation experience without scratching or irritating your skin.
- Visible Results: Dirt and dead skin visibly roll off, leaving your skin smoother, brighter, and refreshed after every use.
- Skin-Loving Benefits: Helps reduce acne, blackheads, breakouts, pigmentation, and enlarged pores, while improving skin texture and minimising the appearance of stretch marks, cellulite, and scars.
- Fake Tan Removal: Perfect for quickly and naturally removing fake tan without damaging your skin.
- Anti-Ageing: Supports collagen and elastin production, reduces fine lines and wrinkles, and promotes glowing, youthful skin.
- Circulation Boost: Promotes healthy blood flow, oxygenates skin cells, and leaves you feeling re-energised.
- Ingrown Hair Care: Frees and prevents ingrown hairs while detoxifying your skin.
With no nasty chemicals and 100% natural silk, Silky Hour Gloves are designed to give you a luxe skincare experience that enhances your confidence and makes self-care truly special.
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We recommend our Silky Hour Silk Exfoliating Face Glove on your face. Please do not use other products such as the body glove or deep back scrubber on your face as your face has a thinner layer of skin than your body.
Returns & Refunds
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If something isn’t right with your product or delivery, we’re here to help! Please reach out to us at hello@silkyhour.com
For return inquiries, be sure to include the following details in your email:
- Order number
- Full Name
- Details about the issue with the product
We’re happy to offer refunds on any product returned within 30 days of purchase, as long as it meets the following conditions:
- The item must be unused and in the same condition as when you received it.
- It must be in its original packaging.
Unfortunately, we can’t refund opened or used products due to hygiene reasons.
Please note that shipping costs are non-refundable and will need to be covered by the customer for returns. If you have any questions, feel free to reach out to our team—we’re here to help!
We’ll do our best to resolve the matter quickly and make things right!
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If your item arrives damaged, defective, or you’ve received the wrong product, don’t worry—we’re here to help!
To speed things up:
- Include your order number in the email subject.
- Attach a clear photo of the item showing the issue.
Send everything to hello@silkyhour.com, and we’ll work on resolving the problem as quickly as possible!
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Yes, we do offer exchanges.
For exchange inquiries, be sure to include the following details in your email:
- Order number
- Full Name
- Details about the issue with the product
We’re happy to offer exchanges on any product returned within 30 days of purchase, as long as it meets the following conditions:
- The item must be unused and in the same condition as when you received it.
- It must be in its original packaging.
Unfortunately, we can’t exchange opened or used products due to hygiene reasons.
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Yes, there are a few exceptions:
- We cannot accept returns on sale items, gift cards, or used personal care items due to safety and hygiene reasons.
- We also don’t accept change-of-mind returns if the product has been used.
If you’re unsure about your eligibility for a return, feel free to reach out to us at hello@silkyhour.com—we’re happy to help clarify!
Payment Methods
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Your payments are processed securely, so you can shop with confidence.
Here’s what we currently accept:
- Globally: VISA, Mastercard, AMEX, and PayPal.
- Buy Now Pay Later Options: You can also pay with Afterpay and Zip Pay from Australia & New Zealand.
- Accelerated Checkout: If you have existing checkout preferences, you can use Apple Pay, Google Pay, or Shop Pay for a faster experience.
We’ve got plenty of options to make your shopping as smooth as possible!